Much of your communication with patients is scripted and with a good set of Email and SMS templates, you can cover some 95% of your messaging needs. Not only is it quicker, you can be sure that you cover all the essential points without missing a thing. What is and Email or SMS Template? The […]
Spinalogic has some powerful tools for helping you to send email reliably to your patients. Types of Email There are two types of email: Transactional and Marketing. Transactional email is all the normal email of your business e.g. reminder emails, receipts, appointment schedules etc. Marketing emails are ones you send to promote your business e.g. […]
Spinalogic can send html formatted emails. The template editor has a set simple html creation tools, but what if you want to send a fully formatted fancy HTML email? Easy. Use Microsoft Word and edit using the tools you already know how to use. You can do this for a email template or for a […]
Every email or sms sent from Spinalogic is logged. The Email / SMS Item Viewer allows you to see the details of the logging for a given email or sms. To access it you can either: You’ll see something like this for an email: In the top section you can see all the details of […]
When Spinalogic sends emails, it bundles them into batches. Single manual emails are sent in their own individual batch of one, but if you use any of our broadcast features, all messages sent are grouped into a batch so you can see the results of that entire send process. This applies to statement broadcast, message […]
It’s easy to send a statement to all your patients in a single batch. This is especially useful for patients paying with any of the automated methods, since they typically don’t get receipted at each visit. We recommend sending them once per month on the first business day for the previous calendar month. This is […]
Email or SMS broadcast is a powerful marketing or notification tool. For example, you might use it to advise patients of exceptional opening hours due to holidays. Or you might want to do a marketing promotion to a subset of your patients. Either way, Broadcast Email or SMS is the tool for you. Admin.. Broadcast.. […]
Firstly, Spinalogic itself will not the cause of failure to send. Zurili SMS The easiest way to get your SMS up and running is to use Zurili SMS It’s much better than other SMS providers because it’s: Easy to configure Reliable Easy to troubleshoot Fast Accepts replies and keeps them in threaded conversations in the client […]
Before troubleshooting email sending, make sure you fully understand how Sending Email works in Spinalogic. If you are sending your emails using the Spinalogic Transactional server, we can help you end-to-end. If you are sending your emails with your own SMTP service, our ability to assist is limited to confirming that your SMTP service has […]
** This is the old way of sending SMS. The recommended method now is using Zurili.** In order to send SMS’s to your patients using a third-party SMS service you must: Then, when you send a SMS, Spinalogic simply sends an email with the SMS message in the body of the email to the SMS […]
Zurili is a service that allows you to send and receive SMS without any other third party configuration. It’s fast, easy to set up, you get a permanent reply-to number and all patient SMS conversations are saved and threaded. The old way of sending SMS goes like this: Spinalogic -> your email send provider -> […]
Email is sent by a device called a SMTP server (Simple Mail Transport Protocol). See the overview of Sending Email for more background on this subject. In order to send emails from Spinalogic you need to enter your SMTP address and credentials. These authorize you to use an that SMTP server to send mail. Spinalogic […]
Mail merge is a powerful tool once you have it set up. These videos show you how to do it. The hour or so you spend playing with this will translate to hours saved every week and much better documentation quality in your practice. Mail Merge 1 – Overview This give you the general concepts […]
