If you’re experiencing issues with your finger scanner, there are a few basic troubleshooting steps you can try to resolve the issue. Here’s what you can do: By following the above steps, you can diagnose and potentially fix the finger scanner issues. If none of these steps work, feel free to submit a ticket to […]
If you’ve encountered these issues, don’t worry! Here are the reasons and how to solve them. Zurili No-Client To fix this, make sure to always include a client when creating appointments via Zurili. Zurili No-match There are two reasons this might be happening: To fix this, double check that you’ve selected the correct appointment template […]
If you have any products that are not showing up in your stock take check the following possible causes: 1. Supplier is not set up (blank). 2. Location is blank. 3. Frequency is not set up (blank). Once you make sure that all the necessary information is added, you should be able to see all […]
*NOTE: only needs to be used when holiday is at the end of the week (not a Monday). Step 1: Create a user named ‘Holiday’ Go to Settings > Security > Users and create a user called ‘Holiday’. Make this user a practitioner with a default service and appointment. (it is recommended to name ‘zHoliday’ […]
Increasing your fees in Spinalogic is very simple. What happens to discounts when you update your fees: All patients discounts will be maintained when you update your adjustment fee. All patients default service fees will change according to your new adjustment fee. For example if your current fee is $50. You have a 10% discount […]
Spinalogic support is delivered primarily by ‘ticket’. Review support hours here. Each Support Ticket has a subject and then your messages and our replies, much like an email or other message thread. There are some important things for you to understand about using support tickets so you can get the most out of them. 1. […]
Symptoms: Patients aren’t being called Patients won’t move from Departure Stops, Arrival Stops or Hotseats Can’t Activate / InActivate adjusting tables If you are getting any of these symptoms, it means that Calling is not running on your network. How it works Calling is the app which runs on one machine in your office and […]
The Spinalogic Zero-Touch Payment system has been in operation for over 15 years and reliably processed over 1 million transactions. If you have an apparent discrepancy, it is unlikely to be an error in the ZT processing. Here is how to understand these transactions in detail. Key Background on the Zero Touch (ZT) Service Automated […]
Occasionally the Zero Touch service may stop running and no transactions are processed. Here’s how to fix it. Determine which PC has the Zero-Touch Service running This is usually your server but you may have installed it elsewhere. There is no way to tell until the next step so make your best guess – probably […]
The audit log is incredibly valuable as it allows you to see the precise sequence of activities of everything in your practice.With the audit log you will always know what is happening and can easily retrace a user’s steps if something strange happens. You can access the audit log from different places in Spinalogic: 1. Admin/ […]
When a patient gets adjusted, they are automatically billed. Sometimes they may be billed with a 100% discount i.e. billed $0.00 and you don’t know why. Here are the reasons this may happen: The Agreed Fee Limit has been reached for the active care program. Uncheck ‘Apply Agreed Fee Limit’ or increase the ‘Agreed Fee’. […]
Firstly, Spinalogic itself will not the cause of failure to send. Zurili SMS The easiest way to get your SMS up and running is to use Zurili SMS It’s much better than other SMS providers because it’s: Easy to configure Reliable Easy to troubleshoot Fast Accepts replies and keeps them in threaded conversations in the client […]
Spinalogic communicates with the HICAPS terminal via the HICAPS Connect software. For Spinalogic to be able to connect to your HICAPS terminal, the terminal must be visible by the HICAPS connect software. If this is not the case, please follow the steps below and then contact the HICAPS Help Desk if you are still having […]
Before troubleshooting email sending, make sure you fully understand how Sending Email works in Spinalogic. If you are sending your emails using the Spinalogic Transactional server, we can help you end-to-end. If you are sending your emails with your own SMTP service, our ability to assist is limited to confirming that your SMTP service has […]
