You arrive in the morning and when you start up Spinalogic you just get:
Major catastrophe such as this is always a result of your network or hardware failure.
What to do NOW
Here are some quick and easy steps you can take to see if you can fix it yourself:
- Make sure your server* is turned on.
- See if you can start Spinalogic on your server. If you can, you have a network problem:
- Power cycle your network router / switch** – i.e. power off for 15 sec then back on.
If this doesn’t fix it, do a full restart of your network:
- Shut down all workstations.
- Power down the server (you may need one workstation to do this – then shut down that workstation too)
- Power cycle your network router / switch – i.e. power off for 15 sec then back on.
- Power up your server… wait a few min for it to start
- Power up you workstations
If you still get no result, you will need to contact your local IT support. This is not Spinalogic software failure.
* Your server is the PC that has all your data on it.
** Your router and swich may be the same device or it may be more than one. It’s the little box or boxes with lots of ethernet cables going to it. You will usually find them in your network cabinet or near your server. Ethernet cables are the network cables. They are usually blue but may be yellow or green or another colour.
What to do LATER
It is critical that this does not happen again. Contact your local IT support and have them determine the cause of the failure and replace the faulty component.
To contact Spinalogic Support without Spinalogic, there is a link to the ticketing system in the main menu of http://spinalogic.org (typically intended for sending tickets from home or your iPad). We can liase with your local IT support if that is necessary.
Finally, use this as a moment to reflect on the importance of having a solid backup. If you don’t have one, we have a cloud backup service you can use. Just lodge a support ticket to enquire. Otherwise, use your local IT support. But please be sure you have a reliable backup!
