Symptoms: Patients aren’t being called Patients won’t move from Departure Stops, Arrival Stops or Hotseats Can’t Activate / InActivate adjusting tables If you are getting any of these symptoms, it means that Calling is not running on your network. How it works Calling is the app which runs on one machine in your office and […]
Set up Calling Station Set up Arrivals Station Install Calling and Arrivals Apps Calling Settings Notes We have added the Patient Safety Net to give you fine-grained control over tracking patients to keep them on track. Check it out, it’s very powerful. If Calling is not running in your office, all patient flow will stop. […]
Calling settings determine how patients are called to your adjusting tables. Adjust them to get your perfect Calling flow. Go to: Settings, patient flow, calling. Tables: List of your calling destinations. Typically these are only the tables in your Adjustatorium or Adjusting rooms, not exam rooms or other therapy rooms. (See Calling settings for long […]
Smooth patient flow is essential to a friction-less patient experience. There are a number of key points to achieving this and this video goes through them all.
Almost all of the reasons for a patient stopping at the front desk on their way in and on their way out can be eliminated. This training will show you how to do this.
Spinalogic checkout station is a super-cool way to enable your patients to make retail patients without any CA involvement. This is great for retail patients which includes new patients before they become members/pre-pay, patients who just want to pay-as-they-go, and patients who have a retail item to pay for in addition to their usual care […]
The Spinalogic Checkout Station allows patients to make unattended retail payments – great for patients who are not ready for membership or pre-pay or if you just like to do retail. Here’s how to set up your new Checkout Station: Things you need Required Highly recommended Where to put it You can put it anywhere […]
The calling system is specifically designed to optimise the efficiency of practitioners who see 6 or more patients per hour. This is normal for Chiropractors, but uncommon for Special Appointments, Massage Appointments and pretty much any other visit. Firstly, we don’t recommend you set your exam room or massage room as a calling destination. Instead, […]
Going from 1 Dr in a shift to 2 or more Drs in a shift (or in the office) can mean you need to change some settings in Spinalogic to ensure calling and MAPPING work exactly how you want it to. CALLING There are 2 ways calling can work with multiple Drs on in a […]
The Spinalogic Calling module must be installed on one and only one pc in your office. But which one is the best location? The key determining factor is that Calling will be generating the audible calling messages and playing them through the pc speakers. Those speakers need to be turned up loud enough and be […]
Departure stops are a useful feature for stopping a patient before they leave. You may have them turned on for an appointment type without your knowledge which may be confusing, but once fully understood there are many reasons to keep them. There are a few reasons that patients could be getting stopped.
There are a number of rules applied when patients are being called. Sometimes, you may have Calling working fine but then it won’t call a particular patient. They may appear ‘stuck’ in the hotseats list. Here’s where to look. 1. Preferred Table You can set a patient to only get called to a specific table. If […]
At the arrivals and checkout stations, patients need to be accurately identified. There are three supported methods. Each have their pros and cons. Finger scanner Pros: The finger scanner is fast, easy and fun. Patients love it. Big wow-factor on day one. Con: They don’t work for everyone. Depends on you patient demographic, but typically […]
This video describes how to get the most from your finger scanners. If you use them right you can expect up to 90-95% of patients can use them and they will work well.
About PIN Login The PIN Login allows patients to register their arrival in the clinic using a numeric number. Each patient has a unique 8 digit log in but only 4 digits needs to remembered by the patient. This is because the first 4 digits are the patient’s day and month of their birth date. […]
If you plan to use Arrivals (highly recommended) you may want to use patient cards with barcodes. Spinalogic makes it very easy to make your own cards. You just print the card out on normal paper, cut it out and laminate it in a credit-card sized pouch. Total cost? About $0.05 each! We recommend you […]
If you use fingerprints to allow easy patient registration, you may wonder just what exactly is stored? When you do an initial scan the fingerprint you see an image on the screen with red registration points. The fingerprint image itself is never stored, only the location and orientation of each of the registration points. These […]
