Troubleshooting Zero-Touch Service

Occasionally the Zero Touch service may stop running and no transactions are processed.

Here’s how to fix it.

Determine which PC has the Zero-Touch Service running

This is usually your server but you may have installed it elsewhere. There is no way to tell until the next step so make your best guess – probably your server.

Find the Zero-Touch Service

Type windows-R to open the run command box. Type in ‘services.msc’ (without the quotes). Hit enter.

You will see a list of services running on this machine.

Look for ‘Spinalogic Zero Touch Payment Service’

Stop the Zero-Touch Service

Double-click on the service. Click the ‘Stop’ button.

If it won’t stop…

Right-click the taskbar at the bottom of your screen. Open Task Manager. In processes, find ‘ZeroTouchPaymentService”. Select it and ‘End Process’.

Re-Start Zero Touch

Do the same as above but click the ‘Start’ button.