Patient not getting billed

When a patient gets adjusted, they are automatically billed.

Sometimes they may be billed with a 100% discount i.e. billed $0.00 and you don’t know why.

Here are the reasons this may happen:

1. The Agreed Fee Limit has been reached for the active care program. Uncheck ‘Apply Agreed Fee Limit’ or increase the ‘Agreed Fee’.
2. The patient is set to ‘Not Billed’ as their billing system in their active care program. Choose a different method such as ‘Retail’.
3. The ‘Service Discount’ is set to 100% in their active care program. Set it to 0.00%
4. The patient is on ‘Membership’ and there is no credit or expected credit in their active care program to cover the visit. This is normal behaviour for Membership.
5. The Appointment Type has ‘Adjust at this Appointment’ unchecked. Look in Settings..Appointments..Appointment Types. The type of the appointment that the patient arrived for is used.

If you have a case where you have checked all of these but are still finding a patient has been billed incorrectly, send a ticket to support. Be sure to include:

1. Patient name
2. Date and time of the ledger in error

If possible, leave the ledger in error so Support can identify the cause more quickly.